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Terms and Conditions 2012/13

I. Payments / Refunds and Cancellations

  1. We offer two forms of payment: you can pay the entire balance up-front online when placing your booking (and receive a 5% discount) or alternatively you can make a 50% deposit with your booking and pay the 50% balance in cash before your journey departs.
  2. All cancellations are subject to a £20.00 administration charge. If you make your cancellation within 7 days before your departure date this will increase to 50% of the booking fee. All charges are at the discretion of the management and in exceptional circumstances may be waived.
  3. If you fail to show up at the departure point at the agreed time you will be in breach of the terms of service and as such you will have no right to request a refund.

II. Before your Departure

  1. All of our vehicles are limited by law to 62mph and it is your responsibility to factor this into any planning. If you need to arrive at a specific time, please allow enough time for any unforeseen traffic.
  2. Our drivers will contact you within 1 hour of your departure time to confirm your journey. If you have not received a call within 1 hour, please call us on 0203 417 5016 so that we can ensure a driver is with you.
  3. Any delays caused by late passengers will be charged at £25.00 per hour.
  4. All journeys are from the specified departure point to the specified destination point. There will be no deviations from this planed route unless agreed in advance with the management.
  5. Each individual boarding the vehicle requires a seat. Passengers are not permitted to sit on laps or stand so please do not ask the driver. Please ensure that you book enough seats for the number of people you intend to travel with at the time of booking.
  6. No passengers under the age of 14 are allowed to travel without being accompanied for the entire journey by a responsible adult.
  7. We reserve the right to supply an upgrade to your booking at any point without prior notice. Under no circumstances will we decrease the level of the vehicle you have booked.
  8. All of our vehicles are road worthy, insured and legal.
  9. Baby car seats for children must be provided by the passenger. Without a supplied seat you will not be able to travel on our vehicles.
  10. No pets or animals are permitted onboard our vehicles.

III. During your Journey

  1. Seat belts must be worn by all passengers whilst onboard the vehicle. This is a requirement under UK law and our drivers will enforce this policy.
  2. Bad behavior will not be tolerated by our staff on any journey. All our drivers have the right to terminate any journey due to bad behavior. If this happens no refund will be issued and you will be dropped at the earliest safe point where you will have to arrange your own onward transportation.
  3. All of our vehicles are non smoking and this policy will be strictly enforced by our drivers and staff. Anyone found to be in breach of this rule will be reported to the police who may issue a fine. The UK law bans smoking in any public location or vehicle.
  4. It is an offence to consume alcohol onboard any hire vehicle and our drivers will enforce this policy to the strictest levels. Anybody found to be in breach of this may be removed from the vehicle.
  5. By entering our vehicles you are accepting the condition, which the vehicle is in and therefore may not complain once your journey has ended. If you are unhappy with the condition of the vehicle, you should not board and immediately call the office to make your complaint known.
  6. We cannot be held responsible for circumstances outside of our control including force majore, and delays caused by traffic or accidents. We will endeavor to deliver you safely to your destination in the shortest possible time. It is therefore advisable to allow enough time to meet any flights, or start times by allowing extra time to travel.
  7. If there is any cause to discuss issues or problems on the journey, our driver will only speak with the lead passenger as stated on the booking.
  8. Any valuables left on the vehicle are not the responsibility of the driver or the company. Should you leave anything onboard you will have to arrange a suitable time to return to collect your belongings with the driver. .
  9. Not all vehicles have entertainment systems installed and we ask that any personal music or entertainment devices are used in an appropriate manner. Please consider your fellow passengers.
  10. Not all vehicles have capacity for large luggage and we ask that you allow for extra space if you have oversized bags. Please call our office to discuss your requirements before placing your booking..
  11. The charging of mobile phones or personal devices is prohibited on our vehicles so please do not ask the driver.
  12. Our drivers are not insured to lift your luggage. Please ensure you are able to safely lift the luggage you are bringing with you.
  13. Appropriate clothing must be worn at all times whilst onboard our vehicles.  Anyone failing to do so may be asked to leave.
  14. All luggage must be stored safely and securely in the designated areas. We will not be held responsible for any damage incurred if the luggage was not stored correctly.
  15. Any signs created to identify the vehicle to your party must be handed to the driver who will display them in suitable location on your behalf.
  16. Any alterations during the journey should be requested by calling our booking office. We will make every effort to fulfill your needs. Additional charges may apply.

IV. Damage / Accidents

  1. We ask that you keep the vehicles tidy at all times. Litter will not be tolerated.
  2. There is a discretionary charge for any damage or sickness onboard our vehicles. This will be a minimum of £50.00 and will be agreed with the driver at the time of the incident.
  3. Any damage to our vehicles must be paid for and will be pursued using legal action if required.
  4. If you have an accident whilst onboard our vehicles you must inform the driver immediately. An accident form should be filled out at the time of the incident. If you fail to do this, your claim may be affected.

V. Complaints

  1. If you have any complaints you must contact us in writing within 24 hours of your journey so that we can investigate your claim. If you fail to inform us of your complaint in writing we cannot be held responsible.